When We Accept Returns
We accept returns only in the event that a wrong item was sent to you. We do not accept returns for change of mind, wrong size selection, or any other reason outside of our error.
To be eligible for a return, the item must be:
- Unworn and unwashed, with original tags attached
- In its original packaging
- Reported to us within 24 hours of delivery
Resolution โ Exchanges & Store Credit
We do not offer cash refunds. Once a return has been received and assessed, we will resolve the issue through one of the following:
- Exchange โ the correct item will be sent to you
- Store credit โ issued to your account for use on a future order
The resolution offered will be determined after a full assessment of the situation. We reserve the right to decline a return if the item does not meet the eligibility criteria above.
Return Shipping
If the return is due to an error on our part, we will cover the cost of return shipping. We will arrange collection or provide instructions on how to send the item back to us.
Return shipping costs will not be covered for any other reason.
How to Initiate a Return
Important Notes
- Returns at the point of delivery are not accepted under any circumstances.
- Items that have been worn, washed, had tags removed, or are not in their original packaging will not be accepted.
- We do not offer cash refunds.
- Claims made after 24 hours of delivery will not be considered.
Have a concern about your order?
Reach out to us as soon as possible and we'll make it right.
orders@damemagic.store ยท +254 717 877 811