Returns & Refunds

Returns & Refunds Policy

We want every order to be right. Here's what to do if something isn't.

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When We Accept Returns

We accept returns only in the event that a wrong item was sent to you. We do not accept returns for change of mind, wrong size selection, or any other reason outside of our error.

To be eligible for a return, the item must be:


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Resolution โ€” Exchanges & Store Credit

We do not offer cash refunds. Once a return has been received and assessed, we will resolve the issue through one of the following:

The resolution offered will be determined after a full assessment of the situation. We reserve the right to decline a return if the item does not meet the eligibility criteria above.


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Return Shipping

If the return is due to an error on our part, we will cover the cost of return shipping. We will arrange collection or provide instructions on how to send the item back to us.

Return shipping costs will not be covered for any other reason.


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How to Initiate a Return

1
Contact us at orders@damemagic.store within 24 hours of receiving your order.
2
Include your order number and a clear description of the issue. Photos of the item received are helpful.
3
Our team will assess your claim and get back to you with next steps.
4
If approved, we will arrange collection or guide you on returning the item, and proceed with an exchange or store credit.

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Important Notes

Have a concern about your order?

Reach out to us as soon as possible and we'll make it right.

orders@damemagic.store ยท  +254 717 877 811