Delivery Information

We deliver countrywide across Kenya. Delivery fees vary depending on your location and are displayed at checkout when you select your delivery area.

At checkout, select the delivery method that works best for you:

Once your order is placed, you will receive a payment confirmation immediately. If you do not receive this, please contact us at orders@damemagic.store.

Orders are only dispatched once payment has been confirmed. You will also receive an email notification once your order has been dispatched.

You can track your order status at any time by entering your order number on our Track My Order page.

If our rider is unable to reach you after making contact, a redelivery fee will apply for a second delivery attempt. Please ensure your contact details and delivery address are correct when placing your order.

Any damaged or missing order must be reported within 24 hours of delivery by contacting us at orders@damemagic.store. If the claim is valid, a replacement will be arranged.

• Delivery fees are non-refundable.
• Returns at the point of delivery are not accepted.
• Dame Magic Store is not liable for delays caused by the courier once an order has been dispatched.